How can AI become a natural part of everyday work, whether you’re at your desk or out in the field? For Bodens Energi, the goal was to build a shared understanding of AI and give employees the knowledge and tools to use it confidently, effectively and responsibly. Together with Softhouse, the company carried out eight training sessions across three tailored learning levels, focusing on Microsoft Copilot, practical applications and responsible AI use. As part of the initiative, we also helped develop a company-wide AI policy to establish clear guidelines for safe and responsible use.

The Challenge: Making AI Relevant and Accessible Across the Organization

AI opens up new possibilities, but different roles come with different needs. Bodens Energi wanted to establish a shared understanding of AI across the organization while making the knowledge relevant to each employee’s everyday work.

As part of the company’s broader digitalization efforts, there was also a need for clear guidelines on how AI should and could be used. The goal was to encourage curiosity and innovation while maintaining security, quality and a consistent approach.

The Solution: Eight AI Training Sessions Across Three Levels

To address these different needs, Softhouse designed and delivered eight training sessions tailored to employees’ roles and previous experience with AI.

Foundation Training: Building Confidence with AI

Office-based employees were introduced to generative AI and Microsoft Copilot. They learned the fundamentals of prompting and explored how AI can serve as a sounding board for ideas, problem-solving and fresh perspectives. Through hands-on exercises, participants discovered ways to simplify everyday tasks, with a strong focus on security, GDPR and quality assurance.

Advanced Training: From AI Knowledge to Smarter Ways of Working

For employees with previous AI experience, the focus shifted to more advanced Copilot capabilities, effective prompting and real-world applications relevant to their work. Participants also learned how to create their own AI agents to simplify tasks and improve efficiency. Knowledge sharing and open discussions encouraged participants to explore new opportunities together.

AI in the Field: Practical Value Where Work Happens

Operations and field staff received an introduction to AI and Microsoft Copilot tailored to their daily responsibilities. Participants learned the basics of prompting and how AI can support brainstorming, answering questions and solving problems. Through practical examples, they explored both the possibilities and limitations of AI, with an emphasis on simple, secure and responsible use.

By combining theory with hands-on exercises, questions and discussions, we made AI easier to understand, more accessible and more relevant across the organization.

AI Policy: Shared Guidelines for Secure and Responsible Use

As part of the initiative, Softhouse also helped Bodens Energi develop a company-wide AI policy. The policy provides clear guidelines on how AI and Microsoft Copilot can be used, what information can be shared with these tools and what employees need to consider regarding security, GDPR and quality assurance.

During the training sessions, we covered key aspects of the policy and connected the guidelines to employees’ everyday work. This gave Bodens Energi both a shared foundation of AI knowledge and a clear framework for using AI safely, effectively and responsibly.

Results and Value: Shared Knowledge, Practical Skills and Clear Guidelines

Through eight training sessions and a company-wide AI policy, Bodens Energi has established a foundation for a more consistent and confident approach to AI. The initiative has equipped employees with knowledge and practical tools to explore how AI can make everyday work easier and more efficient.

• A shared foundation of AI knowledge: A clearer understanding of AI’s opportunities and limitations, regardless of role or previous experience.
• Practical skills for everyday work: Hands-on exercises and real-world examples tailored to both office-based and field employees.
• Secure and responsible AI use: A company-wide AI policy that provides guidance on security, quality and the use of Microsoft Copilot.

For Bodens Energi, investing in AI is about more than learning new tools. It’s about empowering employees to develop smarter ways of working and take an active role in shaping how technology is used in the future.

Tech stack:

Microsoft 365 Copilot

Microsoft Copilot Studio