Proactive Service with AI and Connected Machines
Nordisk Clean Solutions wanted to take the leap from traditional service to proactive customer care. With the help of us at Softhouse, they now have a solution where their industrial dishwashers continuously report their health status – without the customer having to lift a finger.

The system provides technicians with real-time data and dashboards that display energy use, water and heat consumption, and machine status. Early warnings about wear and tear, automated ordering of consumables, and visualized operational information ensure that customers always stay ahead – often without even realizing it.

What We Did
– Connected dishwashers via IoT for data collection
– Implemented health monitoring and predictive maintenance
– Created dashboards for technicians and service staff
– Enabled automated actions based on AI-driven insights

Business Value
– Proactive customer service without interruptions or downtime
– More efficient resource usage and increased sustainability
– Happier customers through fewer issues and faster service
– Data-driven foundation for future service development

We’re coding the future – with dishwashers that know what they need before you do.