Kraftringen + Softhouse – Data-Driven Customer Insights with AI
To offer more relevant services and optimize grid operations, Kraftringen set out to better understand household energy usage. Do customers have an electric vehicle? A heat pump? Using sequential data from energy consumption, we partnered to develop an AI-based solution that classifies household energy profiles—without the need for manual input.
By training a machine learning model on real consumption data, we were able to detect patterns that reveal which energy-intensive appliances are in use. This enables a more accurate understanding of each customer’s needs.
What we did
Leveraged sequential energy data to predict the presence of EVs and/or heat pumps
Trained a high-accuracy AI model without relying on external sensors
Built a foundation for future AI initiatives within the organization
Business impact
With a deeper understanding of customer energy behavior, Kraftringen can:
Tailor services and offerings based on actual usage
Enable proactive communication and sustainability efforts
This project clearly shows how AI and energy data can come together to create value—for utilities and their customers alike.
We code the future – one kilowatt at a time.

